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Sapphire Community Portal Help

 

 

Login to the Sapphire Community Portal Here

Parent Users Guide (pdf)

Get Adobe Reader The parent user guide requires the free Adobe Acrobat Reader.  Click on the link to download the reader.

Availability of Information
Parents of students at EHMIS and South Western High School will have access to student attendance and grading information via the Community Portal. Parents of students at the elementary level will have access to student attendance and the report card.  The website is: https://swsd-parents.k12system.com. Teachers generally update grade information once a week.

Parent Login Accounts
A Community Portal login account is comprised of a username, password and security pin code.  With a parent account, multiple students in the same family may be "bundled" together under one login. Parent account holders may also setup email notifications that signal when teachers have posted grades and/or grades have fallen below a certain level. (This feature is available under Account Info | Parent Preferences.).  To apply for an account, click on the "Community Portal Application and Acceptable Use Policy Form" link on the Commuinity Portal login page.  A district keyword is required to access the form.  If you do not know the keyword, please email sapphiresupport@swsd.k12.pa.us

 Tips for applying for a Community Portal Account:

  • Turn OFF Pop-up Blockers when accessing the site
  • Make sure to PRINT the application, sign it, and turn it in to your child's school office
  • Only ONE application is needed per family
  • Write down you username and password and keep it in a safe place
  • Due to the high volume of applications, it is taking about one week to process the applications
  • Once approved, your PIN number will be sent via email to the address on the application
     

Student Usernames and Passwords
Once the Parent account is created, students can create their own account.  This is available under "Account Info".  There is a Student Account Creation button beside each student. Click on the button and fill in the required information to have the students account created.  

Add students to existing accounts
Parents can now request access to additional students through the Community Portal.
For parents to request access:

1) Click either your name in the upper-left of the screen or on the 'Account' link on the bottom of the screen.
2) Under 'Parent Information' click on 'Request Access to New Students'
3) Fill in the name, grade level, and birthday of the students you wish to request access for.
4) Click the 'Submit Request' button.
5) When the request has been approved you will receive an email

Lost Username, Password, PIN
For security reasons, the district will not disclose any account information over the phone. If you lost or forgot your password, click on the forgot your password link on the Community Portal login page.  If you lost your username or PIN send an email to sapphiresupport@swsd.k12.pa.us for help.

Compatibility
Sapphire Software is certified for use with many browsers.  Sapphire's recommended browsers, in order, are:

  • Firefox 12
  • Google Chrome 19
  • Safari 5*
  • Internet Explorer 9
* Safari only partially supports colors and styles.

Other browsers and more recent versions of the specified browsers should work, but may create pages that look slightly different and some functionality may not be as expected.  Sapphire cannot guarantee the functionality of browsers outside of Sapphire's recommended browsers and versions.

Note: Beta browsers will not be supported until after they are officially released and have been fully tested with Sapphire Products.

Note: Sapphire Products support both the stated browser versions above and the previous browser level.

 

Windows AntiVirus, Spyware and System Patches
We strongly encourage all Windows users to keep their AntiVirus software up-to-date and apply all security patches released by Microsoft. Note that various Windows SpyWare programs are know to interfere with proper web page display. Windows users should also consider running an anti-SpyWare program such as AdAware or Spybot on a regular basis. (Examples of SpyWare programs include CometCursor, Cydor, Alexa, and Xupiter.) A free Anti-Virus software package is available from AVG and may be downloaded here. Home users are also encouraged to stay abreast of Microsoft system patches via Windows Update.

Browser Cookies & Pop-Up Windows
Please note that in order for the Community Portal to function properly, Cookies must be accepted for swsd.k12.pa.us via your web browser. Sapphire may utilize pop-up windows to notify users of important information and announcements. For this reason, please turn off any pop-up blocking software you may use when you enter the website and turn it back on after you log out. Sapphire never uses pop-ups for advertisements.

Contact
Questions, problems, and suggestions regarding the Community Portal can be directed to: sapphiresupport@swsd.k12.pa.us

 

225 Bowman Road, Hanover, PA 17331  |  Phone: 717-632-2500 Fax: 717-632-7993
Copyright © 2010 South Western School District, All Rights Reserved | Last Updated: 12/4/2013
Please feel free to provide any comments or suggestions: webmaster@swsd.k12.pa.us

 

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The District has made every reasonable attempt to ensure that the district's web pages are educationally sound and do not contain links to any questionable material or anything that can be deemed in violation of the district electronic communications policy. The accuracy and quality of information cannot be guaranteed. The district will not be responsible for any information that may be lost, damaged, or unavailable due to technical or other difficulties.