Sapphire Community Portal Help

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Availability of Information
Parents of students at EHMIS and South Western High School will have access to student attendance and grading information via the Community Portal. Parents of students at the elementary level will have access to student attendance and the report card. The website is: https://sapphire.swsd.k12.pa.us/parent/. Teachers generally update grade information once a week.

Parent Login Accounts
A Community Portal login account is comprised of a username, password and security pin code. With a parent account, multiple students in the same family may be "bundled" together under one login. Parent account holders may also setup email notifications that signal when teachers have posted grades and/or grades have fallen below a certain level. (This feature is available under Account Info | Parent Preferences.). To apply for an account, click on the "Community Portal Application and Acceptable Use Policy Form" link on the Commuinity Portal login page. A district keyword is required to access the form. If you do not know the keyword, please email sapphiresupport@swsd.k12.pa.us

Tips for applying for a Community Portal Account:

Turn OFF Pop-up Blockers when accessing the site
Make sure to PRINT the application, sign it, and turn it in to your child's school office
Only ONE application is needed per family
Write down you username and password and keep it in a safe place
Due to the high volume of applications, it is taking about one week to process the applications
Once approved, your PIN number will be sent via email to the address on the application

Student Usernames and Passwords
Once the Parent account is created, students can create their own account. This is available under "Account Info". There is a Student Account Creation button beside each student. Click on the button and fill in the required information to have the students account created.

Lost Username, Password, PIN
For security reasons, the district will not disclose any account information over the phone. If you lost or forgot your password, click on the forgot your password link on the Community Portal login page. If you lost your username or PIN send an email to sapphiresupport@swsd.k12.pa.us for help.

Compatibility
The Community Portal is compatible with both Mac and Windows systems running Internet Explorer version 6 or higher, Apple's Safari web browser or Firefox 2.0 or higher. AOL's built-in web browser is not compatible with Sapphre.

Windows AntiVirus, Spyware and System Patches
We strongly encourage all Windows users to keep their AntiVirus software up-to-date and apply all security patches released by Microsoft. Note that various Windows SpyWare programs are know to interfere with proper web page display. Windows users should also consider running an anti-SpyWare program such as AdAware or Spybot on a regular basis. (Examples of SpyWare programs include CometCursor, Cydor, Alexa, and Xupiter.) A free Anti-Virus software package is available from AVG and may be downloaded here. Home users are also encouraged to stay abreast of Microsoft system patches via Windows Update.

Browser Cookies & Pop-Up Windows
Please note that in order for the Community Portal to function properly, Cookies must be accepted for swsd.k12.pa.us via your web browser. Sapphire may utilize pop-up windows to notify users of important information and announcements. For this reason, please turn off any pop-up blocking software you may use when you enter the website and turn it back on after you log out. Sapphire never uses pop-ups for advertisements.

Contact
Questions, problems, and suggestions regarding the Community Portal can be directed to: sapphiresupport@swsd.k12.pa.us